This Privacy policy explains C-TV’s practices, including (your) the subscriber’s (herein
after referred as “you” or “your” choices, regarding the use, collection and disclosure of
certain information, including (the subscriber’s) personal information in connection with
the C-TV service.
Contacting Us
If you have general questions about your account or how to contact customer service for
assistance, please visit our online help center at c-tv.co.za. For questions specifically
about this Privacy policy , or our use of your personal information, cookies or similar
technologies, please contact our Data Protection Officer/Privacy Office by email
at support@c-tv.co.za. Please note that if you contact us to assist you, for your safety and
ours we may need to authenticate your identity before fulfilling your request for
Subscription.
Collection of Information
We receive and store information about you such as:
• Information you provide to us: We collect information you provide to us
which includes:
o your name, email address, payment method(s), telephone number, and
other identifiers you might use. We collect this personal information in a
number of ways, including when you enter it while using our service,
interact with our customer service, or participate in surveys or marketing
promotions, which you will have an option to opt in or out of;
o information you provide when you choose to provide ratings, taste
preferences, account settings or otherwise provide information to us
through our service or elsewhere.
• Information we collect automatically: We collect information about you and
your use of our service, your interactions with us and our advertising, as well as
information regarding your network, network devices, and your computer or
other C-TV capable devices you might use to access our service (such as Smart TVs,
mobile devices and other streaming media devices).
This information includes:
your activity on the C-TV service, such as title selections, shows you have
watched, search queries, and activity in C-TV.
your interactions with our emails and texts, and with our messages
through push and online messaging channels;
details of your interactions with our customer service, such as the date,
time and reason for contacting us, transcripts of any chat conversations,
and if you call us, your phone number and call recordings;
resettable device identifiers (also known as advertising identifiers), such
as those on mobile devices, tablets, and streaming media devices that
include such identifiers (see the "Cookies and Internet Advertising" section
below for more information);
device and software characteristics (such as type and configuration),
connection information including type (Wi-Fi, cellular), statistics on page
views, referring source (for example, referral URL’s), IP address (which
may tell us your general location), browser and standard web server log
information;
information collected via the use of cookies, web beacons and other
technologies, including ad data (such as information on the availability and
delivery of ads, the site URL, as well as the date and time). (See our "Cookies
and Internet Advertising" section for more details.)
Information from partners: We collect information from other companies with
whom you have a relationship (“Partners”). These Partners might include
(depending on what services you use): your TV or internet service provider, or
other streaming media device providers who make our service available on their
device; mobile phone carriers or other companies who provide services to you and
collect payment for the C-TV service for distribution to us or provide pre-paid
promotions for the C-TV service; and voice assistant platform providers who
enable interaction with our service through voice commands. The information
Partners provide us varies depending on the nature of the Partner services, and
may include:
search queries and commands applicable to C-TV that you make through
Partner devices or voice assistant platforms;
service activation information such as your email address or other contact
information;
IP addresses, device IDs or other unique identifiers, as well as associated
pre-paid promotion, billing and user interface information, that support
user authentication, the C-TV service registration experience, Partner
payment processing, and the presentation of C-TV content to you through
portions of the Partner user interface.
Information from other sources: We also obtain information from other
sources. We protect this information according to the practices described in this
Privacy Policy, plus any additional restrictions imposed by the source of the data.
These sources vary over time, but could include:
service providers that help us determine a location based on your IP
address in order to customize our service and for other uses consistent
with this Privacy Policy;
security service providers who provide us with information to secure our
systems, prevent fraud and help us protect the security of C-TV accounts;
payment service providers who provide us with payment or balance
information, or updates to that information, based on their relationship
with you;
online and offline data providers, from which we obtain aggregated
demographic, interest based and online advertising related data;
publicly-available sources such as publicly available posts on social media
platforms and information available through public databases associating
IP addresses with internet service providers (ISPs);
Use of Information
We use information to provide, analyse, administer, enhance and personalize our services
and marketing efforts, to manage member referrals, to process your registration, your
orders and your payments, and to communicate with you on these and other topics. For
example, we use such information to:
determine your general geographic location, provide localized content, provide
you with customized and personalized viewing recommendations for movies and
TV shows we think will be of interest to you, determine your ISP to support
network troubleshooting for you (we also use aggregated ISP information for
operational and business purposes), and help us quickly and efficiently respond
to inquiries and requests;
coordinate with Partners on making the C-TV service available to members and
providing information to non-subscribers about the availability of the C-TV
service, based on the specific relationship you have with the Partner;
secure our systems, prevent fraud and help us protect the security of C-TV
accounts;
prevent, detect and investigate potentially prohibited or illegal activities,
including fraud, and to enforce our terms (such as determining whether and for
which C-TV signup offers you are eligible and determining whether a particular
device is permitted to use the account consistent with our Terms and Conditions);
analyse and understand our audience, improve our service (including our user
interface experiences and service performance) and optimize content selection,
recommendation algorithms and delivery communicate with you concerning our service so that we can send you news about
C-TV, details about new features and content available on C-TV, special offers,
promotional announcements, consumer surveys, and to assist you with
operational requests such as password reset requests. These communications
may be by various methods, such as email, push notifications, text message, online
messaging channels, and matched identifier communications (described below).
Please see the "Your Choices" section of this Privacy Statement to learn how to set
or change your communications preferences.
Our recommendations system strives to predict what you will be in the mood to watch
when you log in. However, our recommendations system does not infer or attach socio-
demographic information (like gender or race) to you. The biggest driver of
recommendations is what you actually choose to watch through our service.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described
Below:
• The C-TV family of companies: We share your information among the C-TV
family of companies as needed for: providing you with access to our services;
providing customer support; making decisions about service improvements;
content development; and for other purposes described in the Use of Information
section of this Privacy Statement.
• Service Providers: We use other companies, agents or contractors ("Service
Providers") to perform services on our behalf or to assist us with the provision of
services to you. For example, we engage Service Providers to provide marketing,
advertising, communications, security, infrastructure and IT services, to
customize, personalize and optimize our service, to provide bank account or
balance information, to process credit card transactions or other payment
methods, to provide customer service, to analyse and enhance data (including data
about users' interactions with our service), and to process and administer
consumer surveys. In the course of providing such services, these Service
Providers may have access to your personal or other information. We do not
authorize them to use or disclose your personal information except in connection
with providing their services (which includes maintaining and improving their
services).
• Partners: As described above, you may have a relationship with one or more of
our Partners, in which case we may share certain information with them in order
to coordinate with them on providing the C-TV service to subscribers and
providing information about the availability of the C-TV service. For example,
depending on what Partner services you use, we may share information:
o in order to facilitate Partner pre-paid promotions or collection of payment
for the C-TV service for distribution to us;
o with Partners who operate voice assistant platforms that allow you to
interact with our service using voice commands;
o so that content and features available in the C-TV service can be suggested
to you in the Partner’s user interface. For members, these suggestions are
part of the C-TV service and may include customized and personalized
viewing recommendations.
• Promotional offers: We may offer joint promotions or programs that, in order
for your participation, will require us to share your information with third parties.
In fulfilling these types of promotions, we may share your name and other
information in connection with fulfilling the incentive. Please note that these third
parties are responsible for their own privacy practices.
• Protection of C-TV and others: C-TV and its Service Providers may disclose
and otherwise use your personal and other information where we or they
reasonably believe such disclosure is needed to (a) satisfy any applicable law,
regulation, legal process, or governmental request, (b) enforce applicable terms of
use, including investigation of potential violations thereof, (c) detect, prevent, or
otherwise address illegal or suspected illegal activities (including payment fraud),
security or technical issues, or (d) protect against harm to the rights, property or
safety of C-TV, its users or the public, as required or permitted by law.
• Business transfers: In connection with any reorganization, restructuring,
merger or sale, or other transfer of assets, we will transfer information, including
personal information, provided that the receiving party agrees to respect your
personal information in a manner that is consistent with our Privacy Statement.
Whenever in the course of sharing information we transfer personal information to other
countries, we will ensure that the information is transferred in accordance with this
Privacy Statement and as permitted by the applicable laws on data protection.
You may also choose to disclose your information in the following ways:
• certain portions of our service may contain a tool which gives you the option to
share information by email, text message and social or other sharing applications,
using the clients and applications on your smart device.
Access to Account and Profiles
• Remember me” function: For ease of access to your account, you can use the
"Remember me on this device" function when you log in to the website. This
function uses technology that enables us to provide direct account access and to
help administer the C-TV service without requiring re-entry of any password or
other user identification when your browser revisits the service.
• Giving others access to your account: If you share or otherwise allow
others to have access to your account, they will be able to see shows you have
watched, ratings, account information (including your email address or other
information in the "Account" area of our website).
This remains true even if you use our profiles feature. You might have the option
to use seamless account login through the C-TV mobile app, which enables login
to the C-TV app on smart TVs, and other streaming media devices on the Wi-Fi
network to which you are connected. If you use that feature, those devices will
remain signed into your account unless you later log out of those devices.
• Profiles: Profiles allow users to have a distinct, personalized C-TV experience,
built around the movies and shows of interest to them, as well asseparate watch
histories. Please note that profiles are available to everyone who uses your C-TV
account, so that anyone with access to your C-TV account can navigate to and
use, edit or delete profiles. You should explain this to others with access to your
account, and if you do not wish them to use or change your profile, be sure to let
them know. Profile users may be offered the opportunity to add an email
address, phone number or other information to the profile and will be provided
with notice of collection and use at the time such information is requested (the
Profile Privacy Notice applies. We have various parental controls available; you
can learn more by reading our FAQs located on our website.
• Removing device access to your CTV account: To remove access to your
C-TV account from your devices, visit our online help center at c-tv.co.za and we
will provide you with instructions to deactivate your devices (note, deactivation
may not occur immediately). Where possible, users of public or shared devices should
log out at the completion of each visit. If you sell
or return a computer or C-TV ready device, you should log out and deactivate the device
before doing so. If you do not maintain the security of your password or device, or fail to
log out or deactivate your device, subsequent users may be able to access your account,
including your personal information.
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or
inaccurate personal information we hold about you. You may also request that we
delete personal information that we hold about you.
Security
We use reasonable administrative, logical, physical and managerial measuresto
safeguard your personal information against loss, theft and unauthorized access, use
and modification. These measures are designed to provide a level of security
appropriate to the risks of processing your personal information.
Other Websites, Platforms and Applications
The C-TV service may be provided through and/or utilize features(such as voice
controls) operated by third party platforms, or contain links to sites operated by third
parties whose policies regarding the handling of information may differ from ours. For
example, you may be able to access the C-TV service through platforms such as, smart
TVs, mobile devices and a number of other Internet connected devices. These websites
and platforms have separate and independent privacy or data policies, privacy
statements, notices and terms & conditions, which we recommend you read carefully. In
addition, you may encounter third party applications that interact with the C-TV service.
Children
You must be at least 18 years of age or older to subscribe to the C-TV service. Minors
may only use the service with the involvement, supervision, and approval of a parent or
legal guardian.
Changes to This Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal,
regulatory or operational requirements. We will provide notice of any such changes
(including when they will take effect) in accordance with law. Your continued use of the
C-TV service after any such updates take effect will constitute acknowledgement and (as
applicable) acceptance of those changes. If you do not wish to acknowledge or accept
any updates to this Privacy Statement, you may cancel your use of the C-TV service. To
see when this Privacy Statement was last updated, please see the "Last Updated" section
Below.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web
beacons), as well as resettable device identifiers, for various reasons. We want you to be
informed about our use of these technologies, so this section explains the types of
technologies we use, what they do, and your choices regarding their use.
Cookies and similar technologies, web beacons, and resettable device
identifiers
Cookies are small data files that are commonly stored on your device when you browse
and use websites and online services. We use other technologies such as browser
storage and plugins. Like cookies, these other technologies may store small amounts of
data on your device. Web beacons (also known as clear gifs or pixel tags) often work in
conjunction with cookies. In many cases, declining cookies will impair the effectiveness
of web beacons associated with those cookies.
If you use the C-TV App on a mobile device, tablet, or streaming media device, we may
collect a resettable device identifier from your device. Resettable device identifiers (also
known as advertising identifiers) are similar to cookies and are found on many mobile
devices and tablets (for example, the "Identifier for Advertisers" (or IDFA) on Apple iOS
devices and the "Google Advertising ID" on Android devices), and certain streaming
media devices. Like cookies, resettable device identifiers are used to make online
advertising more relevant and for analytics and optimization purposes.
Why does C-TV use these technologies?
We use these types of technologies for various reasons, like making it easy to access our
services by remembering you when you return; to provide, analyse, understand and
enhance the use of our services; to enforce our terms, prevent fraud; to improve site
performance, monitor visitor traffic and actions on our site; and to deliver and tailor our
marketing or advertising, and to understand interactions with our emails, marketing,
and online ads on third party sites.
To help you better understand how we use cookies and resettable device identifiers,
please see the information below:
• Essential cookies: These cookies are strictly necessary to provide our website
or online service. For example, we and our Service Providers may use these
cookies to authenticate and identify our members when they use our websites
and applications so we can provide our service to them. They also help us to
enforce our Terms and Conditions, prevent fraud and maintain the security of
our service.
• Performance and functionality cookies: These cookies help us to customize
and enhance your online experience with C-TV. For example, they help us to
remember your preferences and prevent you from needing to re-enter
information you previously provided (for example, during subscription sign up).
We also use these cookies to collect information (such as popular pages,
conversion rates, viewing patterns, click-through and other information) about
our visitors' use of the C-TV service so that we can enhance and personalize our
website and service and conduct market research. Deletion of these types of
cookies may result in limited functionality of our service.
• Advertising cookies and resettable device identifiers: These cookies and
resettable device identifiers use information about your use of this and other
websites and apps, your response to ads and emails, and to deliver ads that are
more relevant to you and for analytics and optimization purposes. These types of
ads are called "interest-based advertising." The advertising cookies associated
with our service belong to our Service Providers.
In connection with our use of these technologies, some of the websites and apps where
we advertise, as well as advertising technology companies that we use to purchase,
deliver, optimize, and/or measure our advertisements (collectively “Advertising
Partners”), may receive limited information from us as part of our campaign targeting,
measurement, and optimization (e.g., steps completed in sign-up and site visit or app
open/install information).
Common uses of this type of information are to judge the effectiveness of and optimize
ad campaigns, by allowing Advertising Partners to see when someone who saw an ad
later signed up for our service. Another common use is to make sure we do not serve
ads trying to get individuals to sign up for the C-TV service if they are already a C-TV
User.
C-TV uses contractual and technical measures designed to prevent Advertising Partners
from accessing information regarding specific title selections you make, URLs you land
on, orshows you have watched on ourservice. We do notshare information about title
selections or your shows you have watched on our service.
Last Updated: 08 January 2024
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